Contact

Complaints, concerns and whistleblowing

Sphere Association has a zero-tolerance policy towards sexual exploitation, abuse and harassment (SEAH), fraud, corruption, theft and all other forms of exploitation and abuse.

Complaints or concerns regarding a Sphere secretariat employee, Sphere focal point (representative), Sphere trainer, Sphere member, or Sphere contractor/consultant (in relation to their work with Sphere) should be addressed to the Sphere Executive Director.

Complaints or concerns related to the Sphere Executive Director should be addressed to the Chair of the Governing Board.

Complaints or concerns may be submitted directly to Sphere by email, phone or text/SMS; or indirectly via a member of the Governing Board. Please mark your email, SMS or letter as Confidential.

• Email: To complaints@spherestandards.org or william.anderson@spherestandards.org, or in the case of a complaint about the Executive Director, to the President of the Board at president.board@spherestandards.org.
• Phone: Ask for the Executive Director, William Anderson, at +41 22 552 5911
• Post: Sphere, 150 Route de Ferney, PO Box 2100, CH-1211, Geneva 2, Switzerland

Other feedback

Sphere welcomes your feedback – both positive and constructive – on our products and services, which we strive to handle in a responsive and appropriate manner. Please contact us at feedback@spherestandards.org.

If you have comments on specific content in the Sphere Handbook, you may also submit this via the “Comments” feature in the Interactive Handbook (which is currently activated on the English version of the Sphere Handbook and the SEADS Handbook only).